Refund policy
At Card District, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, when applicable.
- Include all original accessories, documentation, and components.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, altered, damaged, or modified after delivery.
- Items missing their original packaging or components.
- Clearance or final-sale items, unless they arrive damaged or defective.
- Gift cards or other non-returnable products, where applicable.
3. Damaged or Incorrect Orders
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at +1 817-799-7522.
Please provide your order number and, when applicable, clear photographs showing the condition of the item and packaging. We will review the issue and determine the appropriate solution, which may include a replacement or refund.
4. How to Request a Return
To request a return, contact Card District using the contact information below.
Please include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos, if the item is damaged or defective
Do not send an item back before receiving return instructions from our customer service team.
5. Return Shipping
For returns due to customer preference or change of mind, the customer is responsible for the return shipping costs unless otherwise stated.
If the return is due to an item being damaged, defective, or incorrectly shipped, Card District may cover the applicable return shipping costs.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.
6. Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Where a refund is required because Card District cannot fulfill an order or because of a qualifying cancellation or delay, refunds will be processed in accordance with applicable law.
7. Partial Refunds
In certain circumstances, only a partial refund may be granted, such as when an item is returned with missing components, signs of use, or damage that was not present when it was shipped.
8. Late or Missing Refunds
If you have been approved for a refund but have not received it:
- Check your bank or payment account.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, contact Card District.
9. Exchanges
If you received a defective, damaged, or incorrect item, please contact us. Depending on product availability, we may offer a replacement instead of a refund.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped. If an order cannot be canceled before shipment, you may request a return after delivery in accordance with this policy.
11. Contact Us
Card District
Address:
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: carddistrict.shop
For return or refund questions, please contact us before sending any merchandise back.